#ADOBE UPDATER NOT WORKING MAC MAC#

Our support team contacted our lead Mac developer for help trying to troubleshoot and figure out what was causing this surge. The problem was, the folks on Mac kept reporting that our fix did not work and that they kept getting the error. Normally, the pop-up sends people to this (which we have since edited to highlight this current issue): bzvol webpage. Wednesday night we started getting support tickets relating to the. We quickly opened an internal investigation into the issue. Suddenly we started seeing a rapid increase in Support tickets and Tweets related to the. Normally, we get reports of this error very rarely.

Fortunately for us and why we were able to identify this issue so quickly, is that we have a pop-up that fires whenever we detect the file. In a lot of cases, when an Adobe Creative Cloud customer hit the above bug, the first hidden folder on their main hard drive’s root folder was indeed that. You can read our CTO Brian’s description of it and why we placed it there in this reddit thread. It helps us keep track of your hard drives and keep them backed up. bzvol at the top of each drive we see connected to your system. Why Was Backblaze Involved:īackblaze keeps a hidden folder called. If not, you may want to contact Adobe for any help on this issue. If you do see empty folders and have a local backup, or another backup system, you may be able to restore that data from them. This would have occurred to only one folder (that we know of) so the top-most hidden folder or the first folder with a space as the first character would have been affected. It’s difficult to tell exactly which data may have been removed, but you can open the root directory on your Mac and try to look towards the top for any folders that are empty. If you were not running Backblaze or did not receive this alert, Adobe Creative Cloud may have deleted a file or folder on your computer. Backblaze backups were never in jeopardy during this event.

If you did, and you received the Backblaze bzvol pop-up alert, you’re in luck because the file that was deleted has been re-created by Backblaze.

#ADOBE UPDATER NOT WORKING MAC UPDATE#

If you were not running Adobe Creative Cloud on the Mac or did not update to Adobe Creative Cloud V3.5.0.206, you have nothing to worry about. That update of Adobe Creative Cloud has since been pulled, and version 3.5.1.209 is available and is supposed to offer a fix. We typically saw this occur to the user’s top-most (when alphabetically sorted) hidden folder, or to a folder that had a space at the front of its name (a semi-common practice to force a folder to always appear at the top of the list).

#ADOBE UPDATER NOT WORKING MAC DOWNLOAD#

This meant that if you were an Adobe Creative Cloud customer on Mac with auto-update turned on (or happened to download that version), as soon as you signed in to Creative Cloud, files from folders within your root directory could have been removed. On February 11 th, 2016, Adobe released an update to Creative Cloud (V 3.5.0.206) which, as they put it, “…in some scenarios the application may incorrectly remove files with user writeable permissions from the system root directory.” You can find their release notes here.

Adobe updater not working mac